Privacy Policy
Last updated: October 2026
This privacy policy explains how Caravan Shelf Solutions collects, uses, and protects your personal data when you use our website or place an order.
Who we are
Caravan Shelf Solutions is a UK-based business supplying made-to-measure replacement shelves for caravans. References to 'we', 'us', or 'our' in this policy refer to Caravan Shelf Solutions. If you have any questions about how we handle your data, please contact us using the form on our Contact page.
What data we collect
When you place an order or contact us, we may collect your name, email address, delivery address, and payment information. Payment card details are processed securely by Stripe and are never stored on our servers. When you browse our website, we may collect anonymised usage data such as pages visited and time spent on the site, subject to your cookie preferences.
How we use your data
We use your personal data to process and fulfil your order, communicate with you about your order, respond to enquiries you send us, and improve our website and services. We do not sell or share your personal data with third parties for marketing purposes.
Legal basis for processing
We process your personal data on the basis of contract (to fulfil your order), legitimate interests (to improve our services and respond to enquiries), and, where applicable, your consent (for analytics cookies).
Third parties
We use Stripe to process payments securely. Stripe's privacy policy is available at stripe.com/gb/privacy. We may use a courier service to deliver your order; your name and delivery address will be shared with the courier for this purpose only. We do not use third-party marketing or advertising services.
How long we keep your data
We retain order records for up to 7 years to comply with UK tax and accounting obligations. Contact enquiries are retained for up to 2 years. You may request deletion of your data at any time, subject to our legal obligations.
Your rights
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), object to or restrict certain processing, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use cookies to operate the website and, with your consent, to collect anonymised analytics data. You can manage your cookie preferences at any time using the cookie settings on our website. For full details, see our Cookie Policy.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.